Returns and Refunds Policy

As per current legislation, products purchased from LullaBi Bags can be returned within 14 calendar days of receiving the shipment. Each purchased product must be returned in the same condition in which it was received, in perfect resale condition, without any type of damage, including its tag and in the original packaging. The return has a cost of 10 € and includes shipping costs. This amount will be deducted from the refunded amount.

If you decide to proceed with the return of the product, you must notify us, within the established terms, at assistenza@lullabibags.com , providing us with the information of your order by filling out the form that you can find at this link . You will promptly receive all the instructions to follow to complete the return of our products.

Once we have received your return shipment, we will proceed to carry out the necessary checks on the returned products. In the event that the order should satisfy the return conditions, we will proceed promptly with the resolution. You will therefore receive a confirmation email from us and the refund will be issued within 14 days from the date of receipt of the goods, via the same payment method used during the order. All payments made to us will therefore be refunded, excluding the shipping costs of the order which cannot be refunded in any way.